“I stayed at the Santa Ana - Orange County DoubleTree for one week from August 21 - 26. The location is nice, upscale. The room was very nice, clean and comfortable. Neither the bathroom sink nor the tub were clogged or slow to drain. I hate it when that happens. I enjoyed breakfast at the hotel every morning and one dinner meal. The menus had a variety of items and all the servers were very attentive, friendly and their service was awesome. I travel a lot for work and this was one of the nicer hotels I've stayed in.”

“I was a walk-in lodger, the only 2 points earned by the lady who helped me to check in that night. They are the service problems and housing problems. (And also everything based on that lady told me that’s one of the best rooms I can get, and I believe she upgraded for me already to a room with the coach, I appreciate that) 1. The misplacing of body lotion and body wash; The body wash was placed where the wash basin at, while the body lotion was placed above the bathtub by the housekeeping ladies. Soaking wet, I had to drag my damp body to the washbasin naked to squeeze the body wash so that the floor was full of water. If this was not due to the negligence of the cleaning staff, this design was particularly unreasonable. Who would be responsible if the procedure caused the guests to slip? If a family with children lives in a guest room like this, who is responsible if the child falls in the process? I was scared to think about it. 2. After checking in with my Hilton membership, the lady at the front desk agreed to an hour's delay in check-out. At the same time, I put a do not disturb sign outside my door. However, after 11 o 'clock, there was still a cleaning staff knocking loudly on the door as if desperately trying to get rid of the guest. Do strict training guidelines exist for the humanized connection between employees and customers while your company trains your employees? If such training exists, are any special notes passed on to their following shifts of the customer’s needs? 3. Hotel soundproof facilities are madly unreasonable; at a bit more than ten o 'clock in the morning will hear a lot of noise, people in the corridor talking, a vacuum cleaner sound, and so on. Ironically, it took a long time for the call to be answered at the front desk for the noise complaint, but an hour later, I was bombarded with calls urging me to check out. And yes, everything was based on the experience of being promised one of the best rooms.”