Luxury Accommodation and Historic Charm at Hotel Palacio de Santa Paula, Autograph Collection in Granada, Andalucia

Silvia Cominatto

Feb 02, 2021

5

Charmoso hotel, confortável, elegante, com maravilhoso pátio interno, excelentes funcionários, bem localizado. Recomendo.

Maria Höllermann

Feb 02, 2021

5

Maravilhoso...antiguo convento..tem aze os tumulos lindo

Frans Schmitz

Dez 02, 2020

5

Most beautiful hotel in the very heart of Granada. You wont need a car to get around, you can get anywhere in Granada walking. it is right in the centre of Granada. The famous Alhambra is just a nice walk away. So is the famous calle Elvira. The Hotel is spacious and wonderful build, the inner court ( el Patio ) is beautiful and on a sunny day it is a pleasure to spent some time and have a coffee. Please see my photos to get a good impression of the patio and the reception area.

Rosa B.

Nov 02, 2020

1

Seis meses sin contestar al teléfono ni al correo, a la espera de poder contactar con ellos para formalizar en plazo la cancelación de evento por la situación COVID

Antonio Varo

Nov 02, 2020

1

Me parece bienqueestÉ cerrado, pero primero tienen que pagar a todos los proveedores que han dejado enganchados en la pandemia,no pagan a nadie. cadenaac hoteles

Candela Ramireztinoco

Okt 02, 2020

1

Hotel de 5 estrellas que no devuelve el dinero a sus clientes por cancelación de reserva como consecuencia del estado de alarma provocado por Covid-19.El hotel lleva sin coger el teléfono y sin atender nuestra reclamación desde hace 6 meses.Este Hotel está operado por el Grupo Marriott Bonvoy como sello de calidad y confianza y del cual somos miembros platino. Sin embargo, tras contactar también con ellos (más de 5 llamadas internacionales con su coste respectivo y numerosos correos electrónicos infructuosos) sólo nos indican que la reclamación ya está en curso y que la devolución del dinero se realizará en las próximas semanas (así llevamos 6 meses y las "próximas semanas nunca llegan").En definitiva, la gestión y la atención de los clientes de este hotel y del Grupo operador es una VERGÜENZA. Nos sentimos totalmente estafados, sin reserva y sin dinero previamente abonado.Después de 6 meses de espera, nos vemos en la necesidad de interponer las acciones legales oportunas para reclamar las cantidades debidas por este hotel.

Fernando Pérez Brezo

Sep 11, 2020

1

Not paying a cancellation after 5 months and only receiving generic messages. Terrible management. Unreliable & untrustworthy

Oliver Lester

Aug 16, 2020

5

Just excellent great help we received for our medical emergency after eating at a local restaurant

Manuel De La Mata Álvarez

Mär 02, 2020

3

El hotel muy bien. Recepción muy bien.El servicio de hostelería muy regular. No ponen mucha atención a los clientes. El desayuno no lo atienden bien. Bien ubicado y muy bonito .

Antonio Jose Inda Filho

Feb 02, 2020

4

Excelente. Boa acomodação e bom serviço.

王鳳鳳

Feb 02, 2020

5

The room was very very clean and comfortable! And the staffs was very helpful and always smiles friendly! We have a very good vacation here and definitely will be the first choice if we visit Granada again!

Jim Brashear

Feb 02, 2020

5

Charming boutique hotel in former convent. Prix fixe wine pairing dinner menu was outstanding. Service staff was very accommodating. Highly recommend. Marriott affiliation.

Alex Diacre

Feb 02, 2020

4

I am a Bonvoy Titanium member and I stayed here in September 2019 with my wife and baby.Hotel is both lovely, and a bit basic at the same time. The employees are very friendly and the location is very central in "downtown" Granada.Booked a standard king room for 163 EUR per night (including taxes). Was upgraded to a Junior Suite in the old part of the hotel. However, we have our crawling / standing baby and the room had a big step down to get into the room and then a sunken bedroom so it didn't work for us as the little one would be constantly bonking her head. They showed me two other rooms and we settled on a suite on the 4th floor in the newer part of the hotel. Although I was bummed to not be in the old section, this was actually more convenient as the elevator went straight from lobby to our floor without having to push a stroller over cobbled pathways.I think the second room was also a Junior Suite but this one had a completely separate living room which was fantastic with the baby. It also had a pull out sofabed.Breakfast is a delicious buffet. Cold items are free for Platinum / Titanium and you can order hot egg dishes (and other items) from the hot menu for 4 EUR to 7 EUR per item. There was no hot buffet area when we were there.Buffet was pretty good and beautifully presented. But was very carb heavy and sadly most of the yogurt was sweetened :-(Overall we enjoyed our stay, the room worked well for us and the location was fantastic for this two night visit to Granada.No special extra treats or additional amenities to recognize Titanium Bonvoy status were left in our room.BTW, my overall sense is that with a modest overhaul, this property could be a Luxury Collection. Bedding, furniture, fixtures was lower quality but could easily be upgraded. The property is just so pretty (see photos).

Timo Rantanen

Feb 02, 2020

4

In winter ok as the location is close to perfect. However is summertime it might be a hot place inside a boiling inner city with not pool. The rooms in old convent are preferable to those on the new building. There are actually three different building in this hotel. The new building, the convent and behind it all a small moorish house with a very nice inner courtyard

Daniel Díaz

Feb 02, 2020

5

Fuimos invitados a un evento de bodas y tuvimos la suerte de comer en el restaurante El Claustro. Todo lo que pedimos fue de una calidad estupenda. El servicio muy correcto y profesional. El ambiente muy agradable y en un entorno maravilloso y casi místico. La cafetería tambien muy agradable

Fire Rescue

Feb 02, 2020

4

Buena renovación. Buenas habitaciones y en un lugar muy apropiado para visitar Graná

Sur Estates

Feb 02, 2020

5

Excelente situación y trato del personal de recepción.Edificio muy bonito y habitaciones amplias.

庄曙逸

Feb 02, 2020

5

The best hotel on our trip to Spain (visited Madrid, Córdoba, Seville, Granada and Barcelona). Staff were super friendly and helpful. Got upgraded to a room in the historical building and it was spacious and beautiful. They also put a keychain made with traditional Granada woodwork techniques as a souvenir for your stay

Shahid Mahmood

Dez 30, 2019

4

Nice hotel and cooperative staff. For whatever reason, the room got very hot at night and playing the thermostat did little. Location is excellent!

Ashwin Premraj

Dez 17, 2019

5

Excellent service by the front desk staff(Carlos & the other gentleman whose name I can't recall). Got our rooms ready a few hours before the check in time. Good location in walking distance from the major sights in Granada.

Hirokazu Enatsu

Okt 26, 2019

4

We were supposed to be upgraded, but the room had a window facing the corridor so we had to close the curtain all the time. It is a historical building restored, but the lobby and many parts of the hotel is new. Staffs are nice and room clean. Location convenient.

The Japan Dude

Feb 02, 2019

5

Great place to stay and unwind. The building is a 15th C convent, and much of the exterior reflects that history. There is a center courtyard that has several relocated gravestones from past sisters. That courtyard also serves as part of the restaurant and bar. Evenings have live music for a couple of hours (21:30-23:30 when we were there.) The atmosphere during that time was perfect. The rooms are clean and modern. La Alhambra is 10-15 minutes away by taxi, and there are shops and restaurants within walking distance, so the location is good.

Jose Manuel Trigo Trigo

Feb 02, 2019

5

Precioso hotel. Antiguo convento, muy buen servicio, restaurante impresionante. Recomiendo tomar una copa en el patio

Ferdinand Tan

Feb 02, 2018

5

A complete and pleasant surprise! I got upgraded to a room in the patio and wow was it beautiful! I got chills when I saw the courtyard. This is basically a 16th century monastery converted into a hotel. Absolutely gorgeous! As a lover of heritage and history, this was perfect. The room itself is average what you would find with other AC hotels but the setting makes all the difference. I will definitely stay here again next time I'm in Granada.

Mgagne_Quebec

Nice Stay in great Location

4

We stayed at this hotel for 2 nights. It is very clean, beautifully located near most attractions. Beautiful bathroom! However it does not have the 5 star âWowâfactor that we have seen in other 5...

lidollyb

Beautiful property in a well situated area

5

Nadine at the front desk was a complete professional and provided excellent food suggestions that made our dining experience in Granada wonderful. The beds and pillows were comfy. Breakfast was a...

HOHarrison

Location and interesting history

5

Hotel Palacio De Santa Paula is a really unique place to stay. Some rooms are located around the courtyard of old monastery. In those historical rooms you should stay. Service was excellent. Location...

mahveshs

Perfect hotel in the heart of Granada

5

The hotel is located in the perfect location next to all the old shops and restaurants. Everything is just a 5-10 mins walk. Alhambra is the only thing thatâs a bit further and would require a taxi...

ScotlandRosslea

Perfect Option When Visiting This Wonderful City

5

We stayed 4 nights at the Hotel Palacio during our Andalucian road trip. Late night check in was well managed and off site car parking dealt with by hotel staff ..... excellent service. Hotel is a...

Philippos26

Avoid James Bondâs room 007 !

3

Oh yes â¦ the pseudo palace is a mix of ancient and new design â¦ quite nice mix â¦ But we booked 2 nights and were initially given room 007 in the ancient part . Being told at the reception it was a...

Hotel Palacio de Santa Paula, Autograph Collection, Granada

Hotel Palacio de Santa Paula, Autograph Collection

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Hotel Palacio de Santa Paula, Autograph Collection, Granada

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