Experience Luxury and Convenience at Chicago Marriott Downtown Magnificent Mile

Chicago Marriott Downtown Magnificent Mile

540 North Michigan Avenue, Near Chicago Riverwalk, Chicago, IL 60611, United States

Rating

4.3

Travelers Choice

2021

Price Level

$$$$

Rooms

1200

Pets

Jun

Chicago Marriott Downtown Magnificent Mile, Chicago

Chicago Marriott Downtown Magnificent Mile

Price & Availability

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Overall

Excellent

4.3

967 reviews

953

1251

680

268

153

Customers Review

Location 5

Cleanliness 4.6

Comfort 4.4

Neighborhood 4.7

Amenities 4.3

Condition 4.4

Recomendation 84.9%

“Me and my boyfriend came here to celebrate my birthday weekend and we really loved this hotel. The room was nice, clean and cozy with a nice view of the city (which was really beautiful at night). Our reservation came with "Breakfast for 2" and it was honestly the best breakfast I've ever had at a hotel. The only negative is the price for parking but that's expected in downtown Chicago. Definitely would recommend this hotel”

— Keisha Singleton

“Location Congested area for traffic”

— Verified Hotel Guest

Overall Excellent, 4.3

Location 5

Cleanliness 4.6

Comfort 4.4

Neighborhood 4.7

Amenities 4.3

Condition 4.4

Recomendation 84.9%

Harv G

Jun 26, 2022

Paying for a weekend stay, at a fairly reasonable price, 650 Canadian for two nights with a beautiful view. The staff was really nice, they had plenty of options for food and drinks. The bars really nice and the hotel is located extremely close to all the action of the city. We walked everywhere. The bean is a 15 minutes walk. The bars are right there. It was a good time.

Rebecca Alston

Jun 22, 2022

Remember to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your place. They compare thousands of booking web sites and normally will have prices much cheaper compared to others! Thank me later! This resort is the best rated in the area. I have been coming here for a long time. If you choose this place you for sure won't be let down. Me and my boyfriend came here to celebrate my birthday weekend and we really loved this hotel. The room was nice, clean and cozy with a nice view of the city (which was really beautiful at night). Our reservation came with "Breakfast for 2" and it was honestly the best breakfast I've ever had at a hotel. The only negative is the price for parking but that's expected in downtown Chicago. Definitely would recommend this hotel

Nathan McWilliams

Jun 04, 2022

Overall a decent hotel if you can get a good price. It’s a bit sub-par for mainline Marriott. Pros: - excellent location. - house cleaning staff did an excellent job. - beautiful and clean lobby. - fast elevators. Cons: - Service could have been better when checking in. Was told some things about breakfast and temporary lounge that weren’t true. - Internet is slow at times. - The TV malfunctions and crashes a lot. - The sound insulation from the window door is weird. Actually the door wouldn’t stay completely closed so you could hear outside sounds. - Lots of spiderwebs across the whole window, and huge spiders came out like clockwork every sunset, putting a dent on the otherwise good view. Some of the spiders made it inside a few times. This plus very dirty windows made the room feel a bit neglected. - The room had nice updates inside, but parts of it still felt a little old.

Keisha Singleton

May 30, 2022

Me and my boyfriend came here to celebrate my birthday weekend and we really loved this hotel. The room was nice, clean and cozy with a nice view of the city (which was really beautiful at night). Our reservation came with "Breakfast for 2" and it was honestly the best breakfast I've ever had at a hotel. The only negative is the price for parking but that's expected in downtown Chicago. Definitely would recommend this hotel

DRT RDT

May 15, 2022

As the saying goes nowadays, Chicago Marriott Downtown Magnificent Mile owes us nothing. We were in town to celebrate our 20th anniversary and we had a great stay. Our A/C was not working they sent maintenance up right away. They were not able to get it working properly, but hotel staff had no issue with getting another room. I recommend this hotel and hope to stay here again soon.

Jillian Miller

Apr 29, 2022

My stay this past weekend was great. Very accommodating staff. We initially were suppose to have just a queen room, but were upgraded to a high floor suite with an incredible view. Overall, an amazing stay. Will be coming back!

Welder de Lavor

Mar 10, 2022

Um hotel nos USA. Esse foi top, wifilivre...lindas pessoas.

Isaac Albuquerque Santos

Mar 10, 2022

Bom hotel e atendimento, não gostei muito do serviço de cozinha devido ao cardápio limitado, os quartos são bem limpos, aconchegantes e espaçoso.

Dan Knutson

Mar 07, 2022

Best hotel gym I’ve found in Chicago. Full complement of dumbbells up to 100 lbs, bars, squat station, smith machine, TRX, cable machines as well as all the cardio and yoga space you could need. Weekday breakfasts could be better but decent - weekends are much more of a full buffet. Restaurant in the evening is inexpensive with $15 entrees that should cost double that. Front desk staff has been very accommodating and helpful. I’ll keep coming back.

usama tukdi

Feb 27, 2022

First day was great, but the management is HORRIBLE. It’s been 7 days and I’m still waiting for a call back. My room was cleaned even though I put on the door not to, the receptionist told me it’s because my stay is over. I had to show proof of my itinerary from Expedia that I had an extra day. I lost my keys there and it’s been over 7 days that no one has called me back.

Amandy Martin

Feb 10, 2022

I am a travel agent and would like to express my experience at this lovely establishment. As far as the hotels location it’s in the perfect spot, easy access to any shopping, food areas,and in all walking distance. The only flaws I had with this hotel was the following: the hotel lobby restroom was not cleaned as it should have been. It’s has a awful smell all the time and the water took foreverrrr to warm up. I placed an object in the garbage can in the center bathroom stall just to see if the bathroom was being cleaned frequently. The object stayed in the full garbage can up to two days.I would also like to complain about the food and prices. I felt that if they didn’t have all the accommodations needed to serve dinner, the food should’ve been half price. Menu prices 15.00 for a burger with no buns. Which to me that is a necessity for almost every food on the menu.As for the staff, friendliness could’ve been a little bit better but overall it was pleasant. The hotel requirements are mask 😷 at all time in the lobby. Now that part I loved 🥰 which gave extra points in my book. I had an issue the last day of my stay I requested my room to be clean at noon once returned, my room was still not cleaned. I requested for fresh towels the same day/night. No assistance I never received them. The tissue holder in our room always kept falling, so it became rritating to where we just took the tissue off the roller and sat it on the shower door rail. My room number was 3016 which had a decent view. Also upon arrival, I was not explained nor inform that the hotel had a cab line to assist you from the hotel to the airport or any other location. So, basically my overall experience I will give this hotel seven stars. But definitely will informing my clients of my stay.

James Lewis

Jan 28, 2022

Remember to use Hᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking any hotel. They compare thousands of hotel sites and normally will have rates a lot cheaper compared to others! Thank me later on! This place is one of the best in the area. I've been staying here for a long time. If you stay for a few nights you definitely will love it I'm sure! We had a great stay. Great food, great views. I left me watch on check out and they gladly sent it to me a few days later. The biggest reason was the location is right in the heart of it all...and yet, if you didn't feel like venturing out, the hotel had everything you needed.

Joshua Stucky

Jan 10, 2022

We had a great stay. Great food, great views. I left me watch on check out and they gladly sent it to me a few days later. The biggest reason was the location is right in the heart of it all...and yet, if you didn't feel like venturing out, the hotel had everything you needed.

Jatna Rivas

Jan 10, 2022

My room and my neighboring room were visibly dusty. There were stains on the carpet. The pillowcases weren't totally neat either: one had hairs, another one was stained. The bed sheets also felt somewhat dusty. The bed itself was however quite nice: I slept really well, despite frequently hearing the sirens of different emergency vehicles pass by in the night (the hotel is near a hospital, I was told). You can still hear the sirens over 20 floors above ground, if you were wondering.They seem to have been having personnel shortage due to COVID. Sometimes the elevators weren't going up at call late at night. The hotel overall looks beautiful inside. It has a lot of potential.

Diane Jobe

Dec 28, 2021

Unfortunately, this was not the stay I was hoping for and expected. I only stay at Marriott’s typically due to the quality and level of service. My husband, baby and I unfortunately were up all night due to the temperature in our room. I checked the thermostat at one point, it was set on 70 and the room was 81 degrees. We turned it way down but it did not cool down. We were eventually forced to open the balcony door to allow for some air to be let in. That led to an even noisier night, and the hotel was not quiet to begin with. My 1 year old couldn’t sleep and neither could we. Furthermore, when I checked out they didn’t even ask me how my stay was. Also we waited and waited for valet parking and no one came. There were also no carts. We had to park in the garage and carry everything from across the street at parking garage into hotel. The room was ok, it was clean so I appreciated that. The view was nice.

Guillermo Rodriguez

Dec 10, 2021

El hotel y personal excelente pero hubo mucha incomodidad con las personas que asistieron al congreso que hubo en el hotel molestaron en las habitaciones

Maria Fernandez

Nov 10, 2021

Impecable y súper cómodo. Excelente atención y la ubicación es magnífica para conocer el downtown de la ciudad....

Lety Grandio

Oct 10, 2021

El hotel está bonito. Más recámaras también. Las que tienen vista a Avenida Michigan es una vista espextacular

Andrew Tveitnes

Apr 01, 2021

This place looks amazing after the renovations. They have a very nice lobby and hired a DJ for the weekend that we stayed here (NBA All-Star Game). The location is perfect. The staff is incredible and so are the views from the rooms.

Verified Hotel Guest

Oct 13, 2020

0.5

The location of the hotel is perfect! No one came to clean my room, even after I made the staff aware. I was throwing soiled towels & trash in the maid's cart. The front desk said I needed to go get my own towels and toilet paper. Some hotel guests were extremely loud and drunk. Awful!

Verified Hotel Guest

Nov 17, 2019

4.5

Very nice hotel

Maria

Nov 05, 2019

Hands down the best hotel I have stayed at! Amazing location, clean and gorgeous inside! No! Everything was perfect!

Jarrett

Nov 05, 2019

2.5

Rooms were small ; workers were rather bland

Verified Hotel Guest

Nov 04, 2019

4.5

Location and view Rooms were a little small, but overall good hotel.

Verified Hotel Guest

Oct 21, 2019

Its location and amenities

Juan Jose

Oct 16, 2019

Location Not even Water included

Ronald

Oct 15, 2019

4.5

The helpful staff. My service dog also had a place to go to the bathroom on the 9th floor. The GRS address is not the same as the valet parking address. It might be wise to change that.

Heba

Oct 08, 2019

2.5

The view and area The room size and cleanliness

Danielle

Sep 25, 2019

Lounge was always popping with fun things to so: the atmosphere was welcoming and fun

Donna

Sep 10, 2019

Location

Kaitlyn

Sep 10, 2019

Location None

Verified Hotel Guest

Sep 09, 2019

Great location and a big enough room If you want anything with a view its an up charge

Verified Hotel Guest

Sep 05, 2019

Location Congested area for traffic

Budi

Aug 21, 2019

4.5

N/A

Verified Hotel Guest

Aug 18, 2019

Prime location, walking distance to all area attractions, dining and shopping.

Patricia

Aug 18, 2019

The location and attentiveness starting with the valet and bellhop all the way throughout the stay including reception desk. Room was perfect. No. We have traveled around the world therefore I can compare fairly to previous hotels

Heather

Jun 27, 2019

Location, staff, cleanliness No

Verified Hotel Guest

Jun 26, 2019

Location and room no

Bridgette

May 21, 2019

The location was perfect if you didn't know your way around Chicago. Nothing

Jeffrey

May 14, 2019

The hotel is just 1st class. Great location and they know how to take care of their guests. No

Verified Hotel Guest

May 05, 2019

Location Parking

Verified Hotel Guest

Apr 29, 2019

All of the categories exceeded my expectations No

Richard

Mar 26, 2019

Location Construction being done

Verified Hotel Guest

Mar 18, 2019

The room and view were great. My wife and I loved the location. Hotel was kind of hard to get in and out of as far as getting to the valet.

Steve

Mar 12, 2019

4.5

Location location location No

Lisa

Dec 12, 2018

We were treated like royalty. Staff was extremely helpful and very professional. No everything was perfect

Bill

Dec 04, 2018

Wonderful staff and excellent service.

Robert

Dec 02, 2018

The view.....location....the view

Jesse

Dec 02, 2018

Clean, centrally located. Very close to major tourists attractions, and a block from the CTA Red line for easy transportation.

Esmeralda Herrera

Jun 29, 2018

Bien ubicado sobre la magnificent mile , céntrico entre el millenium park y la torre Hankock. Buena atención. Cuando llegamos nuestra habitación tenía la tazadel baño con materia fecal seca pegada y salpicada por todo el asiento de la taza y los vasos tenían lápiz labial. Al reportarlo hicieron la limpieza, pero si así entregan una habitación... La caja fuerte estaba bloqueada... No cuidan los detalles para recibir al huésped que viene llegando. Nadie te ayuda con las maletas al llegar, el jabón y shampoo vienen a jabón corriente. La página dice que tiene alberca y la de billar y no tiene nada de eso. La telede paga ofrece pocos canales y el espacio de los clisés es pequeño. Hay mejores hoteles sobre esta misma calle para mi gusto.

DGrewal

Fabulous location, reliable property

Marriott delivers with consistent standards of hospitality. Large hotel, but very efficient and location can't be beat. Within walking distance to all shopping, main streets, transportation. Shake...

506MarkK506

Best Stay Yet

Stayed here over the holidays. Annual tradition. The manager was super helpful! Understood our needs and was on top of it. He made our trip a great time! I wish I could remember his...

Nursedeb3

Working visit

Even while undergoing renovations, the hotel is beyond par. I found it to be well cleaned, fresh and beautiful. There were limited food options on site, but just beyond the doors there were...

louisolivierr755

This hotel made me never want to go back to any Marriott

I'm usually a easy to please guest. I had a terrible stay at the Marriott downtown Chicago. 1. Service at checkin : people barely care about you, feels like they want to get rid of you. 2. There...

verycritical

ONE OF THE WORST MARRIOT'S IN THE USA

I just attended a major convention at this marriott with over 900 attendees in a 46 floor hotel. Never more than 2 check in attendants so the wait was at least 30 minutes. Only saw the elite check in...

Lptucha

Beautiful hotel, great location

I initially reviewed this hotel during my stay after an unfavorable experience at the lobby bar. The staff seemed overwhelmed by the Halloween (and post-football) crowds and were trying to close...

24hrtrippers

Perfecto Location to All

This Marriott is perfectly situated for all your needs downtown Chicago with attractions and eateries. Service impeccable for house cleaning. Yes I said daily room service when so many others cut it...

sklo2004

Come for location but be prepared for mediocrity

Let's put the positive out there first. Great location that makes numerous attractions and dining options walkable. With the holiday lights, Magnificent Mile is festive and full of cheery spirit...

mikei443

Perfect location

A lovely stay in this perfectly located Marriott, sadly the restaurant not open but breakfast was amazing The rush street pantry is excellent in the lobby The staff made us feel welcome especially...

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