“The service here when I checked in was amazing. Jonah was fantastic, and never got flustered despite a long line and other guests who were challenging to check in. The room was very basic, old and rundown. The carpet was dirty, and the Carpet Lumps in my photos are hard lumps of what feels like concrete under the carpet. The toilet seat was cheap and it shifted when you sat on it. The drain in the bathroom sink drained slowly, so the sink would fill with water. The floor in the bathroom heaved up a bit, so when you stepped, it would give and make a loud popping noise. The furnishings themselves were well loved and past their prime. The TVs lost signal for about 6 hours overnight, and during that time the phones also didn't work. The bed was comfortable. The climate control was finicky and loud. It was very odd that one degree difference caused the room to be either very cold or too hot if I bumped it up a degree. I felt like Goldilocks adjusting the temperature in the room. Service was OUTSTANDING, I cannot say enough for my friends at the front desk. However, I don't plan to stay here again. It doesn't meet the standards of other Sheratons out there. Frankly, I'd be disappointed even if this was a much less expensive chain.”

“I booked a reservation at this hotel. I paid for a King Room and they tried to give me 2 double beds. It definitely doesn't make any sense. They're doing remodeling and it's not in the best shape as they're doing it. The lady at the front desk was awesome though. She definitely solved my problem without hesitation. I would give this place another try. But this review has to stay.”