“Let me start by saying that I'm a Hilton Honors Diamond member. After COVID-19 travel restrictions were lifted, I have been traveling regularly because of work. I've stayed at many Hilton properties throughout my life and for most of those occasions, my stays have been very positive and the staff and facilities have been excellent. That changed after I stayed stay at the Homewood Suites Indianapolis-Airport/Plainfield. My stay at this property was not good, not good at all. This hotel is the most mismanaged hotel I’ve ever stayed at. The facility is run down and there are signs everywhere showing that things are falling apart. There's an east exit door with a sign that says: "This Door is not currently functional". The door is a very convenient shortcut to the parking and from the looks of the sign, it seems that the door has been broken for a long time. The bushes and trees were overgrown and looked like nobody had trimmed them in a long time. The hot tub…broken. The gym is the smallest one of any hotels I’ve stayed at and the water fountain was out of cups. You know…small details. My room didn’t fare any better. One of the air conditioners was not properly attached to the wall. There was a big gap where animals could have crawled into the room. The cover of the latch of my bathroom door…broken. The TV in my bedroom…no signal. And to top it all off, I had multiple mishaps with hotel management throughout my stay and with my final bill. I had to call back, at least 4 times after my stay had ended, to get my final bill corrected. It was a very unpleasant, frustrating, and unwelcoming experience. It was the opposite of what a hotel stay should be. Like I said before, I’m a “Hilton Guy” and I still prefer their properties, but I recommend not staying at this particular property. Spend the extra money and stay at the Embassy Suites across the street instead.”

“I have found that the Hilton brand always tries to excel in guest expectations- but it starts with the first point of contact- we were fortunate to have Madeline at the front desk. Her bubbly personality is contagious and she puts the guests first. Kudos to you Madeleine!!”