Very sketchy area, beside a trailer parks. Multiple people appeared to be selling drugs, drinking, and smoking weed in parking lot. Trash all in the bushes and hallways. Elevator broken. Pool is gross. Waited 15 minutes for someone to show up at front desk to check in. Multiple people living in hotel and smells like cigarettes and weed inside hotel too. Police on site during the night if that tells you anything. Rooms are not bad, but everything else was sketch. Stay somewhere else. Courtyard Plainfield is same price and 9 minutes away. Way better.

Staff was very rude. Room was out of date and not taken care of, cracks in chrome finishes, bathroom door damaged, shower bar falling down, no usb outlets to charge phones. If you have options, stay somewhere else.

Best hotel staff I've ever seen! They really got to know us while we stayed and made fresh cookies multiple times and home-cooked dinners on special occasions. They are all so friendly and personable and go above and beyond for their customers. This hotel has a family feel and it's all due to the staff. The rooms are also great! Each room has a full kitchen and livingroom/office area and the hotel has a basketball court, firepit, pool, and gym.

Hotel is very tired and in need of renovations. Was missing a microwave, iron, and hand soap from my room. The only positive thing about the property was that the breakfast was above average for the chain.

I've stayed at this hotel multiple times over the past few years for a business client. First the pluses from my most recent stay: all three of the staff associates that I interacted with were pleasant. The young woman that checked me in, the young man at the end of his overnight shift, the breakfast area attendant were all friendly and polite. The hotel did have an early (5 AM) breakfast on a Saturday morning; I don't know if that's their regular starting time but our staff usually has to depart at 6AM so it was a very welcome relief. Next the 'it is what it is' : if you stay there and are a light sleeper, make sure you don't get any of the odd number 100's rooms in the main building. The reason is that there's an outdoor common area between the indoor pool and the rooms. If there's a party or otherwise social gathering there, you'll hear it in your room for as long as it's going on. If you're tired and you have to get up early for a flight, this can be an issue. Finally the bad: that I could tell, there's no (public) ice machine in the main building. There are signs by the elevator for the 2nd & 3rd floor that say 'ice machine located on 1st floor' but when you go to where the ice machine I guess was located at one time, there's an empty space where they park the luggage carts. Also when I was there recentl, the Business Center was closed. It's not an issue if you're checking in online for a flight but if you need to print something out, it's an issue. I seem to remember that it was not functioning last year and they sent me to the hotel across the parking lot that their company also owned to print some documents. Contrast this to a few years ago when the internet didn't work in my room and at one point they had three people over to work on it. So whether it's a result of the pandemic or just a general drop-off in business, from staying here multiple times over the past few years I see a slide in the quality at this location. . . .

I was thoroughly impressed with the room, how clean it was, how modern it was and the LOVELY, PERSONALIZED note left by the cleaning staff on my arrive. Hotel employee at the front desk is AMAZING! Top notch care to guests!

The in room coffee pot. The main entrance was not well identified.

Decent breakfast on Saturday/Sunday, friendly staff, clean, in parking lot.

The room was so clean and had everything you could need--kitchen, desk, you name it.

The room. It was spacious and a great value for the cost. There were long hairs around and on the toilet. Cleanliness of the room with the toilet and tub was not stellar.

There are not enough words to say how outstanding this Residence Inn is. It is all about the people and how you are treated from the time you walk into the door till when you check out. Rachel is...

This hotel is beyond amazing, the rooms are great, the breakfast is fantastic, and THE CUSTOMER SERVICE IS PHENOMENAL! I want to recognize the following people at this site: Jasmine and Katie...

Had a really good stay here. Rooms were large and clean. The dinners on Mondays and Tuesdays were a nice touch, good selection of food and drinks. Rachel was a great hostess. Great place to stay if...

This hotel is next to a freeway that is very busy at all hours of the night.m with constant motocycle and truck noise all night long, since the rooms are so close to the highway. The free airport...

This is a very average Residence Inn. Poorly maintained grounds, hotel shuttle not worth taking, next to a loud freeway, generally clean rooms but don't look too hard. I stayed here for a couple...

The Room was dusty and it was quiet cramped getting the porter's cart to the room but overall OK room, convenient to interstate, but the neighborhood looked a little sketchy. Staff was friendly and...

The most amazing people work at this property. Michael and Tammy, Thank you for doing customer service RIGHT😁 Michael thank you for going above and beyond! Tammy Thank you for getting me checked in...