Experience Luxury at NH Collection Madrid Paseo del Prado in Madrid, Spain

NH Collection Madrid Paseo del Prado

Plaza Cánovas del Castillo, 4, Near Thyssen-Bornemisza National Museum, Madrid, 28014, Spain

Rating

4.3

Travelers Choice

2021

Price Level

$$$

Rooms

113

Pets

May

NH Collection Madrid Paseo del Prado, Madrid

NH Collection Madrid Paseo del Prado

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2 Մեծահասակներ, 1 Room

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Overall

Excellent

4.3

747 reviews

1062

585

176

Customers Review

Value 3.7

Location 4.8

Cleanliness 4.4

Comfort 4.1

Neighborhood 4.7

Amenities 4.4

Condition 4.2

Quality 4.2

Recomendation 84.5%

“The room was a little small. Breakfast is one of is one of the best I've had. Amazing staff. Perfect location.”

— Andrew Brinn

“Fantastic experience in a Madrid must-see spot. Lorenzo's attention was very nice and kind. We'll come back here every time we visit Madrid. Congrats to all the star!!!!”

— Álvaro Ramos Fernández

Customers review

Overall Excellent, 4.3

Value 3.7

Location 4.8

Cleanliness 4.4

Comfort 4.1

Neighborhood 4.7

Amenities 4.4

Condition 4.2

Quality 4.2

Recomendation 84.5%

Manuel Rita Duque

Jun 06, 2022

Excelente localização bons quartos excelente pequeno almoço

Cielo Romero

Jun 06, 2022

Lo único que las habitaciones muy pequeñas pero delicioso te sientes en flia.

Robert Schickler

May 30, 2022

We spent 6 nights there, this was the fourth hotel we stayed in during our recent vacation to Spain. The hotel was magnificent. It’s located 5 minutes from the Prado Museum and the Thyssen Museum. The room was one of the largest we had during our Spain trip. The bathroom contained a large shower and bidet. On arrival I stopped at the concierge and requested extra linens and toiletries. Everyday our room was perfectly prepared and the accommodation I requested provided. The breakfast was extensive and when I mentioned to Mayte that I like Pan de Santiago they ordered it and had it sent to my room. They provided unlimited bottle water and unlimited ice. The hotel was perfect because of its location, the excellent bed linens, robes and slippers. Most of all the hotel was excellent because of the service provided. I will definitely stay at this hotel. Thank you Mayte, and the rest of the staff for making our stay so enjoyable!

Martin Grondona

May 23, 2022

Excellent location, very nice and clean rooms, although little small. The service is great, people very friendly and helpful

Julio Cesar Perez Hernandez

May 23, 2022

Excellent across the boards! Superb breakfast, kind staff especially at the desk (Jacob and Jose Antonio) Clean Great rooms Excellent location A bit expensive though, meaning the relationship between cost and value

Chris Porter

May 21, 2022

Excellent, well run hotel with friendly, efficient staff. Directly opposite Neptuno fountain with great views from Premier rooms. Lavish restaurant and outside terrace

Andrew Brinn

May 20, 2022

The room was a little small. Breakfast is one of is one of the best I've had. Amazing staff. Perfect location.

Elisa Martinez

May 16, 2022

La atención del personal es excelente, habitación cómoda con una linda vista, la ubicación es la mejor, en frente del museo del Prado y del Thyssen, cerca de las principales estaciones de tren. Recomendado 100

Maŕiu Sebastián

May 09, 2022

Pocos hoteles están tan bien ubicados como este. Excelente la atención desde la recepción hasta cada uno de los empleados que conocimos. Todo pensado para pasar una maravillosa estadia en Madrid. Sin dudas volveremos.cada vez que viajemos allí.

Monica de la C

Apr 06, 2022

Me encantó el hotel. Las habitaciones son cómodas, aunque algo pequeñas, y la ubicación es buenísima. Nos tocó linda vista (desde el 5.º piso). El desayuno es caro, pero muy bueno. Si viene incluido con tu habitación, ¡no lo desperdicies! El personal fue muy amable. Por ejemplo, nos prestaron sombrillas para los días lluviosos y nos asesoraron bien sobre los lugares a los que podíamos ir. Muy buena experiencia.

Alexia Nicosia

Apr 06, 2022

Beautiful hotel and location. Staff were extremely kind polite, and very knowledgeable. Our very room had a comfortable bed - nice linen - The room stewards were lovely , cheerful and friendly and very hardworking. Breakfast was included and the quality of the breakfast was very good. I will consider this hotel on future visits.

José Luis Bello

Mar 06, 2022

Atención de todo el personal muy amable y profesional. Habitación y baño limpios y cómodos. Suficientes enchufes para poder conectar todos los dispositivos que nos suelen acompañar en nuestros viajes. Una lástima que la habitación no tuviese vistas a la calle, sino a un patio interior; esperamos tener más suerte la próxima vez. Desayuno abundante y con bastante variedad de opciones. No tienen parking propio pero recomiendan el cercano de las Cortes. Precio acorde a Madrid y a la zona en la que se encuentra con una excelente ubicación.

Joao Silva

Feb 06, 2022

Excelente relação qualidade preço, staff muito atencioso, pequeno almoço variado e de boa qualidade. Localização central próxima de bons restaurantes, museus, jardins, bares e afins.

Silvia B.G.

Feb 06, 2022

Estuvimos en la habitación suite y es una maravilla; lujo, comodidad y limpieza. Destacaría la agradable terraza con vistas y los ventanales del baño, así como la gran comodidad de la cama. La atención del personal, instalaciones del hotel y el desayuno también merecen un diez.

Tania Escobar

Feb 06, 2022

La ubicación es buenísima, al lado del Museo del Prado y muy cerca del Retiro, además de que puedes moverte andando por todo el centro. Las habitaciones un poco justas para ser para 3 personas y sin vistas pero acogedoras y limpias. El personal de recepción muy amable y atento en todo momento, te facilita mucho la estancia. El desayuno bastante diverso, además de que soy celíaca y no he tenido ningún problema, además el personal muy amable y atento.

Maria Javega

Feb 06, 2022

El hotel está recién renovado y goza de unas instalaciones inmejorables. La situación es perfecta y la atencion de todo el equipo fue increíble. Desayuno súper completo. Volveré sin dudarlo

Jorge Souza

Nov 22, 2021

Mesmo sendo um hotel 5 estrela infelizmente desejou na qualidade pois eu reservei um quarto e na hora colocaram em outro.Even being a 5 star hotel unfortunately wished for in quality as I booked a room and it was placed in another.

fcancella Cancella

Nov 22, 2021

Ótimo hotel, pessoal de apoio educado e sempre pronto para atender nossas solicitações. o quarto que ficamos é amplo e agradável , limpeza atendeu as expectativas. Refeições nota 10. Com certeza nas futuras viagens irei consultar o NH .

Paulo Faccio

Nov 22, 2021

Pontos positivos:Ótima localização Quarto espaços Chuveiro ótimo Funcionários atenciosos Bom custo benefícioPontos negativos:Hotel bem antigo Quarto virado pra praça netuno é barulhento Avenida do hotel fecha sábado a noite e ha festas barulhentas até tarde Domingo também fecha a avenida para carros

G Rt

Nov 22, 2021

Quarto pequeno e um so elevador. Localização boa bom café da manhã. Bom atendimento

Joaobatista Oliveira

Nov 22, 2021

Lugar dos sonhos!

BioCamera Ação

Nov 22, 2021

Ótimo hotel, não faltou nada. Bem localizado, ótimo atendimento e ótimo café da manhã.

Amalia Guliman

Nov 15, 2021

I booked a superior room and received a very standard room. It looked like the space was previously a closet and someone decided to transform it into a hotel room. Our window was tiny and overlooking a wall (yes, a wall). Breakfast was just so plain and it costs 25 euro pp/day (better grab breakfast outside). We did not receive slippers in the room, and the floors were constantly cold, especially in the bathroom. Overall, I would have expected more from a 5 star hotel. Probably the best thing about this hotel is its location, steps away from Prado Museum, a few minutes walking distance to the main city attractions, restaurants and bars, as well as the airport shuttle. The staff was very kind, professional and always smiley, something of a rarity nowadays. I think the management, the quality of rooms and the facilities can be improved.

Jen Squires

Nov 09, 2021

Fantastic location near The Prado and several other major museums. The beautiful Neptune fountain is also right outside the front door. Walking distance to many of the wonderful neighborhoods. Staff was great, breakfast even better. The rooms were on the small side, all somewhat angular which was all fine. My only complaint was the comfort of the bed. Not sure if it was too soft or too hard but it hurt my hips and I had to sleep on my back only so as not to ache.

Meyda Diaz

Nov 08, 2021

Nos ha gustado mucho la atención, la limpieza y el confort de la habitación, la cama mullida, excelente lugar! Y la ubicación? Fantástica!!! Best value for your money!

Manuela Esculapio

Nov 01, 2021

Ubicación súper céntrica a todo y l hotel de verdad espectacular. Merece el desayuno porqué está súper rico!

Imanol Pagaza

Nov 01, 2021

The best location, amazing hotel, great service.

Javier Flor

Oct 22, 2021

Hotel que no merece cinco estrellas. Habitación 704 horrible: ventana mínima que da una pared, sin ninguna vista. Pasillos angostos, ascensores que tardan en horas punta, desayunos aceptables (hay que guardar larga fila)... Gran decepción. (lo mejor -y por lo que picas- es la ubiación)

Charo Moreno

Oct 22, 2021

Un hotel muy bonito y cómodo con muy buena atención.

Pedro Gonzalez Burgos

Sep 22, 2021

Muy agradable y tranquilo, los chicos/as de recepción son muy amables y rápidos para resolver cualquier cosa que necesites, muy bien ubicado el hotel estas a un paso de todo sin tener la sensación de estar todo el día en pleno bullicio de gente, volveré seguro

Manuel Román

Sep 22, 2021

Personal muy amable y atento. La habitación pequeña pero acogedora y con unas vistas espectaculares a Neptuno. Desayuno adaptado a las normas Covid pero no por ello escaso. Lo recomiendo.

Rober_to 10

Sep 22, 2021

Experiencia muy desagradable. Reservamos una habitación Superior, en el NH Alonso Martinez, y a la llegada nos indican que solo tienen una estándar, por lo que nos derivan a este hotel, NH Collection Madrid Paseo del Prado, donde no estamos conformes con la habitación que nos ofrecen pq no es lo que habíamos contratado, y ante nuestra queja a la recepcionista que se encontraba el 4-09-21 entre las 18:00- 18:30h, lejos de ayudarnos (superiores, dirección o cadena de NH), nos hecha del hotel, con la única solución de "que nos alojemos en el Palace u otro hotel que no fuera el suyo", y que llamáramos a la policía si queríamos. Este es el tipo de persona que tiene contratado este hotel en recepción.Como clientes de hace años de esta cadena hotelera, dejamos constancia de que gracias a esta señora mencionada nunca más utilicemos estos hoteles.

Sarah Dillon

Sep 11, 2021

Very nice hotel! Fairly close to most attractions or at least a reasonable walk. The staff are very friendly. Beautiful view from their panoramic rooftop. My favorite part was the large bathroom and footwash!

Enis Ozyar

Aug 30, 2021

Excellent location, close to all attractions, perfect personnel, clean and nice rooms, delicious breakfast. Own a restaurant who has outdoor dining area.

Eva Tocado Galvan

Aug 22, 2021

Sintiéndolo mucho y con toda la ilusión que puse al reservar una habitación superior en este hotel para el aniversario de los 50 años de casados de mis padres, debo decir que ha sido completamente un chasco. La habitación que me salía al hacer la reserva no tenía nada que ver con la que le dieron a mis padres. Una habitación a cuya cama casi tenías que acceder saltando a ella por la estrechez del pasillo, así como el cabecero de la misma que era muy antiguo y descascarillada la piel que tenía. El baño muy pequeño. Es como si les hubieran alojado en un trastero. Un engaño y desilusión para ese día. Cuando me enseñaron las fotos no daba crédito a la diferencia con la habitación que me aparecía. Sé lo que elegía: habitación superior que daba al patio interiory les dan esta habitación que da a la calle sin apenas visión.

Lee Pedder

Jul 22, 2021

Second time staying here. The hotel is very well located for transport links at Sol and Atocha, and is perfect for walks to museums and the Retiro park. The hotel staff were all very friendly and efficient and did everything they could to make the stay comfortable. Due to covid, the breakfast is not the buffet, but the alternative menus are just as good and can be customised to your liking. Good value for money overall, and no complaints.

Álvaro Ramos Fernández

May 29, 2021

Fantastic experience in a Madrid must-see spot. Lorenzo's attention was very nice and kind. We'll come back here every time we visit Madrid. Congrats to all the star!!!!

Zá

Nov 22, 2020

Ótimo. O quarto muito confortável. O atendimento nota 10, todos simpáticos e atenciosos. Adorei o restaurante, comida maravilhosa. A localização é ótima.

Marcelo Greca Silveira Netto

Nov 22, 2020

Uma experiência unica valeu a pena

June Lee

Nov 22, 2020

Absolute best. Clean room and staffs are extremely helpful. They were able to keep our bags while we were traveling to Seville which other hotel won't do. Definitely will come back in the future.

aok47

middle of the road

Rooms are clean and well maintained. Depending on which room you get you may find it has a cramped layout. Amenities do not include conditioner for your hair, which i thought was weird. Also there is...

lexlp16

Not worth the money

This hotel is in a great location right across the street from the Prado Museum, close to the park and several other museums. However, the rooms were small with very little natural light and in need...

Viviana N

Big rooms, essentially equipped but comfortable and central

Extremely professional staff, they helped me with every question I had. Abundant breakfast (both hot and cold), many choices. My room was modern, big, with a separate basin, which is in turn...

Linda D

Location, Location, Location - and much more!

This was my first time staying in this hotel, and hotel chain, and I am a fan. I appreciate the excellent service, wonderful and convenient location, and affordable price point for a clean and...

Mirooke

Outdated but central hotel

We have booked this hotel because it was a great deal (Junior Suite for 580â¬ for 4 nights). Location was great. We have checked in first day when the hotel got opened after over a year closure (we...

JasmineMarti

Really Loved Our Stay at This Hotel

My husband and I stayed at this hotel while visiting Madrid to celebrate his birthday in November of 2019. The choice of this hotel proved to be justified through and through. We arrived very...

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