“We were here during our honemoon on the first week of August 2019. We loved the hotel. The garden was big, but not too big, so we could walk around a lot, and we could get anywhere in the hotel by foot i.e. from beach to lunch and to out room.You have to consider that the 4 star there is not the same as in Europe, and the room's condition was not 4 star quality, but I have to say that although the room wasn't new, it was nice, clean, and comfy.The beach and the food was good quality.There were breakfast, lunch and dinner, all buffet. Apart from that there's a "snack bar" on the beach which served hamburgers, pizzas, nachos and cheese, ice cream in a cone or in a cup, mango, melon, and pinapple. Theye served drinks too in the snack bar (cola, 7up, water, other sparkling beverages) and you could ask for beer and other alcohols. There were several "bars" where you could ask for any drinks like cola, 7up, water, beer, coctails (many kind) and coffee.They gave two towel cards, and you could ask for beach towels, and could change it to fresh towels any time.The crew was very nice and helpful. We had everithing we needed, and ate a lot. There were many toilets around the whole hotel complex, which was nice.On the day of the checkout, they cut down our all inclusive bracelets, but they gave a "check out voucher" with which we could use ALL services of the hotel, like dinner, and drinks, and beach, and towels.There was free wifi only on one segment of the hotel, which was really nice, because we didnt use our phones all the time, only for a limited time, when we were in the wifi zone. Although it was free, the wifi was slow, but we could upload pictures, and use soical media alright.There are many other hotels with huge gardens and golf courses, but this one was the best, because it was small enough to walk around, and discover everything, but big enought to get lost a few times when we were going to our room.There were a few shops there, which wire nice, but a little expensive. There were souvenirs, clothes, flip flop, hats, larimars, etc.During our stay, there were may special events like foam party, coconut party (free coconut drinks from original coconut), beach party (disco), and shop stands where you could buy jewelery and a lot of larimar :) Every day there were dance teaching and morning excercise on the beach, which was fun, but it wasn't disturbing to the people on the beach.There are ping pong tables, volleyball course, football(soccer) field (small), mini disco for kids, and playground for little kids.In conclusion, the hotels is best for this price, and we loved every minute of staying there.”
— Attila Kovács
“SUMMARY * beach and pools - great * Covid-19 safety measures - gel, plastic screens- good * Protocols for guests who test positive for covid - good * staff generally friendly - good * food - mixed experience * Entertainment staffing children center - needs improvementWhat NEEDS to be improved: 1) The children center: finding the right staff.As a parent on holiday with a young child, we looked forward to activities facilitated by the entertainment staff.We had one excellent member of the Entertainment staff, named Kaylee.Children enjoyed being around her, and they felt comfortable doing activities indoors if they wanted to take a break from the playground outdoors.However, there was another Entertainment staffer who appeared not to care about working with children.She was chatting with her friend on her phone rather than leading activities for kids.She closed and put away some toys and activities, and yelled "NO" at some of the children.When I was there to observe her, she was sitting with her arms crossed next to another woman with her child, talking badly about one of the kids looking for toys to play with in the kitchen area.Maybe she had a bad day or maybe she did NOT like working with kids.She should be asked to work in another division of the resort if this is the case.2) The mini-disco show they run in the evenings was LOUD.The music and entertainment blared from the early evening up to about 11pm.From my room it was tough to sleep.OTHER COMMENTS: Other than this one staff person who was unprofessional in the children's center, the rest of the staff were generally friendly and professional.I appreciated that the staff in the snack bar by the beach tried to enforce the rules for wearing masks when lining up for food, and for not allowing food to be taken out.COVID-19 related comments: 1) I contracted C-19 during my stay and I was grateful that the resort had designated a living space for guests who tested positive.2) I appreciated the resort staff bringing my meals to me.The selection was generally good.3) I'm not sure what the arrangement was for housekeeping.I did not receive new towels or get a visit from them to see if I needed more toiletries.I left my rubbish and food containers in a bin at the end of the hall.By the end of the week, the garbage bin was overflowing.”
— Rob Ongcoy