“Buen hotel, buenos protocolos, solo faltan espacios de juego para niños pequeños”

“Decameron Isleños all inclusive Three stars but really a 2.5 The Good, the Bad, and the rest is up to you after reading all the reviews The good Food service - Jesus manages this enormous task and has it dialed in. He was there day and night and when we made a small request of wine glasses and wine opener he personally delivered both to our room for us. This guy gets it and so do his people. The service in the dining area is excellent and the food is for the most part very good. Shout out to Maud and Kazir (may have messed up on his name ,sorry) who are both great servers with a sense of urgency. If the owners read this take our advice- promote Jesus your food service manager to run the entire hotel !!! Pool and beach areas- are extremely nice and enjoyable. The hotel is situated on the best beach on the island with perfect sand and enjoyable swimming in warm clear waters. The Bad As if getting in and out of San Andres with 2-3 hour delays then poor airport service at checkin when leaving the island was not enough.....our hotel Isleño accommodations experience was more of the same. Reception- after your long journey you have arrived but don't get your hopes up for rest just yet, check-in takes 20-25 minutes minimum. Good luck if your room is not available yet. For us a King Standard looked and seemed like right choice on the web until arrival - when we were put in a room furthest from beach and main buildings, on the ground floor that was like going to the "dungeon" - it was musty and moldy (mold was clearly visible around the AC unit). After short discussion we went right back to reception and had to make a stand ( seriously -we had to threaten to sleep in the lobby and ask for a manager to get a better room)-this went on for the next 20 minutes after we originally checked in. Finally it took my offer to pay for an upgrade to get them off the broken record of " we have no rooms" to a change of our accommodations. As you have read you realize that the hotel is not all bad and our experience showed us that the weakest part of the staff work at the front desk. When we checked in they were not very attentive to the line of people and seemed to hide in the back room rather than be out front to give better service. While making a stand I asked for a manager or supervisor but they never came out from the office to talk to us. The room they eventually gave us was on the third floor with a view and did not smell so we were happy with that but the facility issues in the hotel continued. We had no hot water in our shower and even after multiple requests at the front desk and with other employees to get it resolved we went with cold showers for all four nights. Given the condition of the shower head and the fact we had hot water at the sink, my guess the control valve for shower was shot. The Shower head was extremely corroded and sent water sideways hitting the wall and going around the enclosure, this flooded the floor in the toilet area. The phone in the room did not work so it was not an option to call when we needed service we rather had to make multiple trips back to the incompetent front desk to inform the same people who would do nothing to resolve the issues. Like the hot water issue the phone was never fixed. When we went to close the curtains they were stuck and had to be forced along the track to get some privacy. Our room had the bar for the awning over the terrace but it was missing like many others on our building. We had our room cleaned once and got clean towels but the shower mats must be in short supply as it was never replaced. Lastly the WIFI was the most ludicrous wifi experience of any hotel we have ever stayed in. The system required you to sign-in each and every time your device went to access it and it was very slow. Then after three nights of a four-day stay you apparently need a new password but we were so frustrated with it and all our trips to the front desk, we just gave up on it. PS and FYI this is a Caribbean Island where you avoid ingesting the tap waters”