Be Live Experience Hamaca Garden
Calle Duarte, Esquina Caracol, 1, Near Boca Chica, Boca Chica, NA 15700, Dominican Republic
Rating
2.5
Price Level
$$
غرف
355
Pets
No
29
Jun
Be Live Experience Hamaca Garden, Boca Chica
Price & Availability
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Overall
Poor
2.5
978 reviews
5
1141
4
331
3
273
2
206
1
395
Customers Review
Location 3.7
Cleanliness 2.5
Comfort 2.3
Neighborhood 3.1
Amenities 2.8
Condition 2.3
Recomendation 36%
“Saturday November 28, 2021
To the Owner
Hamaca Garden
Calle Duarte 26 Boca Chica 15700
Dominican Republic
I am a tourist in Santo Domingo. I am writing this letter after attempting to check in at 3:00 a.m this morning at your hotel Hamaca Garden last night.
According to the guidelines , a customer can check in as of 3:00 a.m as per hotel policy and I have it in writing. The policy was sent to me via e-mail after I booked my reservation online.
This letter is about the poor condition of customer service with high customer dissatisfaction. My husband and I were treated poorly last night. As a customer contributing in your business we need to get more respect and compassion.
The receptionist was very unprofessional and his behavior was inappropriate. Not only he left us at the desk he told the security guard to chase us away.
I chose your property after reviewing your website which portrays a completely different picture and attitude compared to reality.
This was the worst experience I have had in my entire life and it was completely humiliating.”
— Mayah Saint Jean
“Wasn't that pricey, about $170.00 per night for 2 ppl. Part of it was closed, because of the pandemia and it wasn't crowded, which was excellent, food wasn't bad, not great but ok.I gave it 3 start because they charge you if you get there before 3pm and want to eat or walk there ($18/pp), but they won't give you towels tickets so you can't hang out on the water and wait for the room and also because there were not hot water on any room.”
— Francia Carolina Alcántara
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