Zoëtry Paraiso de la Bonita Riviera Maya
Carretera Chetumal-Cancun, Km 328, SM 31, Near Petempich Bay, Puerto Morelos, 77580, Mexico
Rating
4.4
Travelers Choice
2021
Price Level
$$$$
Rooms
90
Pets
Yes
30
May
Zoëtry Paraiso de la Bonita Riviera Maya, Puerto Morelos
Price & Availability
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Overall
Excellent
4.4
321 reviews
5
2227
4
502
3
228
2
113
1
96
Customers Review
Value 4.2
Location 4.6
Cleanliness 4.7
Comfort 4.5
Neighborhood 4.1
Amenities 4.6
Condition 4.5
Quality 4.8
Recomendation 85.1%
“Este é um resort antigo e desgastado que precisa de uma reforma total. Isso define feio. Passamos 14 dias miseráveis aqui, serviço de má qualidade (mas funcionários simpáticos) quarto básico e lençóis e toalhas. As espreguiçadeiras da piscina estão quebradas e gastas e bem passarão seu nobre, sem música de qualquer tipo, um bar muito básico, a academia é terrível com o mínimo de equipamentos quebrados e muitas moscas. Este é um lugar para ir se você tiver mais de 80 anos e na cama às sete. Se não fosse pela comida, eu daria um 0. A comida é excelente, mas o menu nunca muda, então você se cansa disso depois de uma semana. Se você tem alguma vida, se quiser um resort de qualidade, não venha aqui. É o pior resort em que já me hospedei.”
— D Barry
“We carefully researched many all-inclusive resorts in Mexico before choosing this Zoetry location. We were particularly attracted to its emphasis on relaxation and wellness as opposed to other themes. We stayed in the Impressions Club 1 bedroom suite which had a private plunge pool and butler service included. If you come - DEFINITELY splurge on this side. It will be an experience of a lifetime. We actually had two butlers: Fernanda and Fernando (no relation). They were AMAZINGLY attentive, warm, kind, and helpful. They treated us like family and by the end we were so sad to say goodbye.
The food was top notch at each restaurant, even the casual ones. The Dragons restaurant is particularly stunning with dishes like Peking duck carved tableside. (Shout out to Rodrigo!) The bars had great cocktails and even if not on the menu, the bartenders have all the skills and ingredients to make what you want. By the time we left, many of them learned what a mezcal negroni is!
Simply enjoying the grounds, pool, and many relaxing lounges both in and outside was magic. We enjoyed some spa treatments also (massage and guided hydrotherapy). The fitness center is modest compares to a Planet Fitness etc so be sure to plan on other varieties of exercise on the trip. We enjoyed the fitness center for weight training but made swimming our main cardio workout. They also offer individual or group fitness activities. It was fun to simply walk or run the grounds with the sights and sounds of nature all around you.
There is also a membership program you can join. The sales team we worked with (Carlos, Athena, Conner and Emilio) professionally (and very patiently!!) answered our countless questions. We also felt no pressure at all as to whether we should sign up or not. They all operated from a desire to make their guests happy and get the most out of their experiences at any of their resorts. Rather than simply pitching a sale, they listened very carefully and offered perks based on how we like to travel.
Do yourself a favor - stop reading this and book an Impressions Club suite. You will leave feeling rejuvenated and full of wonderful memories (and your phone might also be full of beautiful photos)!”
— Greg Houston
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