Canopy by Hilton Dallas Uptown
2950 Cityplace West Blvd, In Dallas (Uptown), Dallas, TX 75204, United States
Classificação
4.5
Travelers Choice
2021
Nível de Preço
$$$
Quartos
150
Animais de estimação
Sim
desde € 2,031.34
01
Jul
Canopy by Hilton Dallas Uptown, Dallas
Preço e Disponibilidade
Selecione o seu quarto
Standard King Room ·
Apenas Quarto · King
Não Reembolsável
Standard King Room (Accessible) ·
Apenas Quarto · King
Não Reembolsável
Corner King Room (Accessible) ·
Apenas Quarto · King
Não Reembolsável
Standard King Room (Skyline View) ·
Apenas Quarto · King
Não Reembolsável
Corner King Room ·
Apenas Quarto · King
Não Reembolsável
Standard King Room (City View) (Accessible) ·
Apenas Quarto · King
Não Reembolsável
Standard King Room ·
Alojamento & Pequeno Almoço · King
Não Reembolsável
Standard King Room (Accessible) ·
Alojamento & Pequeno Almoço · King
Não Reembolsável
Standard King Room with Terrace (Accessible) ·
Apenas Quarto · King
Não Reembolsável
Standard King Room with Terrace ·
Apenas Quarto · King
Não Reembolsável
King Room - Hearing Access ·
Apenas Quarto
Cancele gratuitamente antes de Thu, 20 Jun 2024
Standard 2 Queen Room (Skyline View) ·
Apenas Quarto · 2 Queen
Não Reembolsável
Standard King Room (City View) ·
Apenas Quarto · 1 King Bed
Não Reembolsável
Habitación, 1 Cama De Matrimonio Grande ·
Apenas Quarto
Cancele gratuitamente antes de Thu, 27 Jun 2024
Habitación, 1 Cama De Matrimonio Grande, Accesible Para Personas Con Discapacidad (hearing) ·
Apenas Quarto
Cancele gratuitamente antes de Thu, 27 Jun 2024
Standard King Room (Skyline View) ·
Alojamento & Pequeno Almoço · King
Não Reembolsável
Corner King Room ·
Alojamento & Pequeno Almoço · King
Não Reembolsável
Corner King Room (Accessible) ·
Alojamento & Pequeno Almoço · King
Não Reembolsável
Standard King Room (City View) (Accessible) ·
Alojamento & Pequeno Almoço · King
Não Reembolsável
Standard King Room with Terrace (Accessible) ·
Alojamento & Pequeno Almoço · King
Não Reembolsável
Standard King Room with Terrace ·
Alojamento & Pequeno Almoço · King
Não Reembolsável
Habitación, 1 Cama De Matrimonio Grande, Vistas A La Ciudad ·
Apenas Quarto
Cancele gratuitamente antes de Sun, 23 Jun 2024
King Room - Hearing Access ·
Alojamento & Pequeno Almoço
Cancele gratuitamente antes de Mon, 24 Jun 2024
Habitación, 1 Cama De Matrimonio Grande, Accesible Para Personas Con Discapacidad (hearing) ·
Alojamento & Pequeno Almoço
Cancele gratuitamente antes de Thu, 27 Jun 2024
Habitación, 1 Cama De Matrimonio Grande ·
Alojamento & Pequeno Almoço
Cancele gratuitamente antes de Thu, 27 Jun 2024
Habitación, 2 Camas De Matrimonio, Vistas A La Ciudad ·
Apenas Quarto
Não Reembolsável
Standard 2 Queen Room (Skyline View) ·
Alojamento & Pequeno Almoço · 2 Queen
Não Reembolsável
Habitación, 1 Cama De Matrimonio Grande, Vistas A La Ciudad ·
Alojamento & Pequeno Almoço
Cancele gratuitamente antes de Thu, 27 Jun 2024
Habitación, 2 Camas De Matrimonio, Vistas A La Ciudad ·
Alojamento & Pequeno Almoço
Cancele gratuitamente antes de Thu, 27 Jun 2024
Standard 2 Queen Room (City View) ·
Alojamento & Pequeno Almoço
Cancele gratuitamente antes de Sun, 23 Jun 2024
Isenção de responsabilidade: a imagem mostrada é apenas para fins ilustrativos e pode não representar o quarto de hotel. O layout do quarto, móveis, comodidades e vista podem variar dependendo da disponibilidade e localização do hotel.
Geral
Maravilhoso
4.5
267 criticas
5
274
4
37
3
17
2
13
1
16
Avaliação de Clientes
Limpeza 4.8
Conforto 4.7
Vizinhança 4.9
Facilidades 4.4
Condição 4.7
Recomendação 99%
“Excelente lugar para alojamiento y disfrutar en familia.”
— William Pinero
“My wife and I drove from Phoenix to Dallas yesterday. We booked four nights at the Hilton Canopy because it located near some friends. I used the Hilton website to book the room (confirmation attached).
After driving for 15.5 hours, we arrived just after midnight. I went inside to check in.
A woman named Marla was at the front desk and asked for my reservation information, which I gave her.
She then proceeded to tell me that my reservation had been cancelled.
I told her that there must have been a mistake because I didn’t receive any notifications from the hotel other than my reservation confirmation (proof attached).
She said that a $1 charge on my credit card didn’t go through so my reservation was terminated.
I told her that I had the credit card that I used to book the room in front of me and she could run the card now.
She said that I needed to be smarter about making my reservations and input a correct credit card.
I told her that I didn’t deliberately input a wrong credit card. I had been on the road traveling for the last month and maybe the credit card company flagged the transaction. That seemed weird thought because I booked through the Hilton site. I was given a confirmation email. Other than the confirmation email I had no further communication from the hotel. I asked if she could just reinstate the reservation.
She said she couldn’t because it was after midnight. It was 12:07am.I would need to now pay the walk-in rate—which was $70 more per night. I also would need a different room type because they no longer had my kind of room.
I asked her to help me out because I had no way of knowing that my reservation was cancelled.
She again said that I needed to be smarter about making my reservations and input a correct credit card.
I gave up and walked out of the hotel. Because the Canopy didn’t inform me that they cancelled my reservation, I had to find a dog friendly hotel near my friends at 1am on a Friday night. I then had to pay the walk in at another hotel, which was farther away from my friends.
The experience I had at the Canopy and the treatment I received from Marla at the front desk is one of the worst hotel experiences I’ve had in my life.
I’d avoid the hotel if at all possible and stay at a place that values their customers and treats people with respect.
EDIT: reached out the manager and he left me a nice response if I am ever back in Dallas I will try again.”
— John Franklin
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