City Express Plus Cancún Aeropuerto Riviera
Carretera Federal Cancun - Puerto Morelos Km. 21 Supermanzana 47 Manzana 1 Lote 1-22 Municipio Benito Juarez, Near Xoximilco, Cancun, 77506, Mexico
Rating
4.2
Price Level
$$
غرف
122
Pets
No
30
May
City Express Plus Cancún Aeropuerto Riviera, Cancun
Price & Availability
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Overall
Excellent
4.2
371 reviews
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Customers Review
Cleanliness 4.5
Comfort 4.4
Neighborhood 3.8
Amenities 4.1
Condition 4.4
Recomendation 100%
“My husband and I arrived to Cancun December 5th and unfortunately I tested positive for Covid upon arriving. So I already had it before coming to Mexico. The original resort we were supposed to stay at, sent us to this dirty hotel. Their service is horrible! I would call downstairs as we needed medicine for our covid symptoms and they would never answer their phone. We needed to contact a pharmacy as they would not let us leave our room. They could care less if you were dying from covid. We were in room 418, so anyone on the fourth floor was put in danger of contacting covid. Food was disgusting, the bathroom and hallways had a foul smell. It smelled like a sewer! Worst place ever! Staff was horrible! Worst experience of my life!”
— Jrod 4 God
“We booked this hotel mostly because it had an airport shuttle. When we arrived at the hotel to check in we found out that the shuttle leaves every hour and has 5 spots. The first one leaves at 6 am and was fully booked when we arrived. The check in took 30 minutes and the hotel was very expensive considering the options you have in cancun. When we asked about it at the reception we only got rude answers and no help. I have never ever experienced such a lazy attitude in a hotel before. The hotel is new and clean (some of it) and in an area with nothing else in it. I can not give more than one star with this horrible service.”
— Atli Þengilsson
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