City Express Plus Cancún Aeropuerto Riviera
Carretera Federal Cancun - Puerto Morelos Km. 21 Supermanzana 47 Manzana 1 Lote 1-22 Municipio Benito Juarez, Near Xoximilco, Cancun, 77506, Mexico
Rating
4.2
Price Level
$$
房间
122
Pets
No
30
May
City Express Plus Cancún Aeropuerto Riviera, Cancun
Price & Availability
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Overall
Excellent
4.2
371 reviews
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Customers Review
Cleanliness 4.5
Comfort 4.4
Neighborhood 3.8
Amenities 4.1
Condition 4.4
Recomendation 100%
“We booked this hotel mostly because it had an airport shuttle. When we arrived at the hotel to check in we found out that the shuttle leaves every hour and has 5 spots. The first one leaves at 6 am and was fully booked when we arrived. The check in took 30 minutes and the hotel was very expensive considering the options you have in cancun. When we asked about it at the reception we only got rude answers and no help. I have never ever experienced such a lazy attitude in a hotel before. The hotel is new and clean (some of it) and in an area with nothing else in it. I can not give more than one star with this horrible service.”
— Atli Þengilsson
“The rooms were beautiful but service not so much. The front desk forgot my 4 am wake up call request. Luckily I woke up myself.I had an early flight to catch. On my shuttle ride to the airport Cancun International at 5 am my driver Timor (?) On May 24, 2021 caused me great physical harm. He slammed on his brakes going very fast and I was thrown up in to the drivers seats from two rows back. I sustained serious injuries, 2 broken ribs, elbow and more. I still got on my plane not knowing the extent of my injuries until later that day at an emergency room in Houston, Texas. I asked the hotel in an email to reach me. They still have not responded!! I Two weeks later I am struggling with much pain from this incident.”
— Samantha Martel
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